Connect with another pharmacy so your teams can message each other. Connecting makes your team's names, roles and which pharmacy they work at visible to the other pharmacy.

Add team members and set their PINs. Staff sign in via PIN from the header button.

Each dispensary computer signs in once with a dedicated kiosk account and stays signed in, staff identify themselves with a 4-digit PIN throughout the day. Keeping the kiosk on its own login means you can turn on 2FA for your personal owner account without risking dispensary lockout if your phone isn't around.

Tip: once provisioned, sign out of the dispensary computer and sign back in with the kiosk credentials. The session persists for ~1 year on refresh tokens, you won't be signed out by reboots or idle.

QSPP-related fields will pre-fill the upcoming Annual Attestation Helper. AHPRA registration is required for QSPP scope-of-practice records. The AIR Provider Number is your pharmacy's Medicare AIR site ID, find it in your Provider Digital Access (PRODA) account.

Your pharmacy's HPI-O is a 16-digit identifier assigned by Services Australia. It's required for Individual Healthcare Identifier (IHI) lookups, eRx, and My Health Record integrations. If you don't know it, search by pharmacy name + suburb below.

Lookups touch the Services Australia HI Service and are audit-logged. If you don't have an HPI-O yet, apply via your PRODA account.

Registration status + assigned caps per Pharmacy Programs Administrator program. Caps vary per pharmacy, find yours on the PPA Portal. Claim builders refuse to run until you've marked the program as registered.

Ticking Registered fills in the standard cap from the program rules (DAA 90/week, MedsCheck 20/month) so it saves with the form. Check your assigned cap on the PPA Portal and change it here if yours differs. IDAA, NIPVIP and CVCP have no cap under the program rules, so there is nothing to set.

Your pharmacy's PPA connection, used by every program that claims through PPA (MedsCheck, NIP-VIP, CVCP). Programs and caps live in the PPA Programs card above.

When an order has been in Received or Ready to Collect for longer than these thresholds, it surfaces in the daily worklist's Re-notify patients section.

Default: 2 days for Received, 3 days for Ready-to-Collect. Lower values = patients are chased sooner.

Default: 30 days. Older completed orders are hidden from every view but remain in the database for audit. Min 7, max 365.

The parts of your pharmacy that work gets tagged to, Dispensary, Front shop, Webster, and anything else you run (compounding, AusPost, NDSS, dosing, deliveries, aged care). Each person's Tasks view shows their areas first; everything else stays one tap away.

What each job title sees first, before anyone is set individually. A person's own staff card overrides this, and today's roster overrides both, for today only.

Dates listed here trigger the 2.5× public-holiday multiplier on the Workforce timesheet calculator. Seeded with AU national + QLD state holidays. Edit for your state, and append the next year before 1 January.

When a public holiday is coming up, Pharmacy HQ can notify you to confirm your trading hours, then auto-generate the window poster + create a "print & display" task + optionally SMS your regular-engagement patients. Skips noisy generic patients (random OTC); targets only patients who depend on regular pickups.

When a staff member's DOB or work-anniversary milestone matches today, the team sees a 🎂 (or 🎉) next to their name in presence + lists, and the staff member sees a quiet "happy birthday" toast on sign-in. Optionally, you can also auto-post a sage notice to the Bulletin Board on the morning of, staff members can opt out per-person on their profile.

A lightweight phone app for your patients, branded as your pharmacy, not Pharmacy HQ. Shows what's ready to collect, Webster pack reminders, MedsCheck Action Plans. Owner-only setting; staff don't need to touch this.

COMING SOON hides the patient-app surfaces from staff. ALPHA opens patient-onboarding flows to test users only (existing functionality). LIVE rolls out to all patients with a phone number on file. Default: COMING SOON.

Optional. When enabled, clock-in attempts capture the device's location and flag any punch beyond the radius from the pharmacy. Doesn't block, just flags the record so the manager can spot it on the timesheet. Set the lat/lng from a phone standing inside the pharmacy.

Used by the Clinical Services → MedsChecks queue to surface eligible patients. Defaults match PPA's published rules. Tighten (e.g. 6+ meds) if your queue gets too noisy.

Clever Logger's scheduled report emails can be read into Fridge Temps automatically. Email is the live path today. The direct Clever Logger cloud read further down this section is wired but not switched on yet, so until it is, email is the only automation. Setting this up is five steps, and two of them are outside your hands:

1. Generate your ingest address below (owner only). Copy it.
2. Add that address to your Clever Logger account as a recipient for the fridge site. Some accounts only offer recipients who exist as a user on the site first; a read-only role such as Viewer is enough for reports. If the address is not offered as a recipient, confirm with Clever Logger how to add one.
3. Wait for the invitation to be accepted. Clever Logger emails an invitation to the new address before it will send reports there. That email reaches Pharmacy HQ, not you, and is accepted on our side. Reports will not flow until it has been. If nothing arrives within a business day, email hello@pharmacyhq.com.au.
4. Attach the address to the scheduled Daily Min-max with Extremes report for each fridge site. That is the report Pharmacy HQ reads; other Clever Logger report types are ignored. Whether the recipient is set on the report or on the site depends on your account, confirm with Clever Logger if unsure.
5. Check the status line below. It names the last report received. A report that found an alarm writes readings into Fridge Temps with a ⚡ Auto badge. A report that found no alarms is recorded here as received and writes no reading rows, so an empty Fridge Temps log is not an all-clear; this status line is.

If your own inbox already receives the reports, a forwarding rule there (from cleverlogger.com, forward to this address) is an alternative to steps 2 to 4. It still needs step 3 the first time Clever Logger sees the address.

When dead-stock items are auto-ingested, PHQ suggests a sell price based on the cost from your report. You review + override in the approval queue before anything publishes. These defaults are the starting point.

Pharmacy HQ is built to sit alongside whatever you already run, keep your dispensing software, your till and your back office, and use Pharmacy HQ for everything around them. Telling us what you use here lets us tailor the app to your pharmacy instead of showing you surfaces you'll never open. Nothing is locked: every answer is a dropdown you can change back at any time, and no patient, stock or roster data is touched either way.

Reducing waste in the Australian pharmacy network: set your dispense software to email your monthly dead-stock report to the address below. PHQ ingests it, lists eligible items on Stock Rescue, and matches them to pharmacies who need them, before they end up in the bin. Bundled in your subscription; no commission, no upsell.

Clause 17.1(a) of the Pharmacy Industry Award lets you set your pay period as weekly or fortnightly. This tells the award engine where to cut the week when it counts the 38 ordinary hours before overtime starts (clause 21.2(a)), so getting it wrong changes people's pay. Fortnightly also needs a cycle start date, because "76 ordinary hours over 2 consecutive weeks" only means something once the engine knows which two weeks pair up. Whether an individual is actually averaged across the fortnight is set per person on their staff card, not here, most pharmacies have some staff averaging and some on the strict weekly rule.

One patient identity across Webster, Deliveries, Vaccinations, MedsChecks & Staged Supply, a single Add-Patient form, add-time duplicate detection, and a shared clinical profile. Enabling switches this pharmacy to the unified patient model; turning it off reverts to the legacy per-service lists instantly. No patient data is changed either way, it only changes which view the app reads.

Auto-text every rostered staff member shortly before their shift starts. Reduces no-shows + late starts, especially helpful for casuals + locums. Billed at 10¢ per message part.

Stops your part-time / permanent staff from accepting outside locum shifts that clash with the days you've rostered them at this pharmacy. Affects only staff who are also on Pharmacy HQ's Locum Hub. On by default, untick if you're happy for your team to pick up outside shifts on rostered days.

Auto-text every patient ahead of their booked appointment (vaccinations, MedsCheck, etc.). Reduces no-shows. One reminder per appointment. Billed at 10¢ per message part.

Control when patients can be booked in. Everything here is subtractive, start from your base hours, then carve out lunch, weekends, "no jabs Tuesday", or a one-off short-staffed afternoon. The week grid greys out what's blocked, and the public booking form won't offer it. Leave it all blank to book freely (no restriction).

Connect your Google Business Profile so Pharmacy HQ can push trading-hour updates straight to Google Maps + Search when you confirm holiday hours. Owner-only. Disconnect anytime, your Google profile stays untouched.

Forward doctor-emailed scripts to a Pharmacy HQ inbox so the AI Receptionist can answer "did my doctor send a script?". Setup: one forwarding rule in Outlook or Gmail.

Some features send text to Anthropic, an AI provider in the United States, to do their work: the AI assistant, AI chat, invoice reading, incident tagging, and the QSPP writing tools. Turning this off stops every AI feature for this pharmacy, each one refuses instead, and no request leaves. Any AI feature added later is covered from the day it appears. Nothing else in Pharmacy HQ changes.

Turn QSPP readiness tools on or off for this pharmacy. Every toggle is reversible. None of these features block attestation submission, pharmacies can always complete attestation manually for the clauses that sit outside Pharmacy HQ.

Connect your Xero Payroll org so Pharmacy HQ can push timesheets directly as drafts (you still review + run the pay in Xero, like the Wageloch flow). Owner-only. Disconnect anytime, your Xero data stays untouched.

Replaces the free straight-line optimiser in your delivery runs with Google's traffic-aware Routes API. Real driving time, real-world routing, much better for runs with 6+ stops. Costs roughly $0.58/pharmacy/month at typical volumes, the first ~340 pharmacies on Google's $200/month free tier pay nothing. Falls back to the free optimiser automatically if you hit the monthly cap or turn it off.

If your pharmacy website has a "Book a vaccination" button pointing at MedAdvisor (or another booking provider), Pharmacy HQ can give you a permanent URL that lives at pharmacyhq.com.au/p/<your-slug>/book. We forward traffic to your existing provider today; when our own booking engine ships, the same URL switches over with zero website changes on your end. Owner-only setting.